Call Center Agent - Inbound - Fly Jinnah - Karachi
Fly Jinnah
Karachi
Date: 18-Apr-2022
Company: Fly Jinnah
Location: Karachi, PK
Country: PK
Job Purpose
To aid the Contact Center phase across the whole community by way of coping with clients’ inbound calls and providing data on the various products and services; processing flight and vacations reservations, modifications and cancellations; promoting other ancillaries and offerings to maximise income and decorate customers’ enjoy making sure productivity is consistent with set measures and corporation’s followed rules and methods.
Key Result Responsibilities
Handles clients’ enquiries, requests and proceedings in a high-quality powerful way even as ensuring corporation’s branding and corporate image are contemplated in a superb manner and as according to permitted nice requirements.
Responds to customers’ incoming calls pertaining to all varieties of enquiries, requests, and complaints well timed and appropriately to mirror a wonderful image of the organisation.
Provides accurate data about the company’s services and products; tactics tour bookings, adjustments and cancellations on reservations.
Handles customers’ complaints of various nature, identifies and prioritizes issues in keeping with complexity, and provides instant solutions for this reason.
As wished, escalates complaints to concerned parties in Contact Center or any other division and follows up on motion taken.
Promotes the employer’s services and products through pass-promoting such as ancillaries, holidays packages, loyalty applications, and many others. Making sure monthly goals are met consequently increasing the revenue and income.
Converts lead calls to Contact Center sales dealers and discipline income sellers as needed and follows up with customers to ensure enquiries been answered to efficaciously.
Key Result Responsibilities - Continued
Demonstrates thorough knowledge of the Contact Center middle sports & functionalities, helps the crew in daily operations making sure maximum productiveness, flexibility, and cooperation are achieved.
Ensures all key overall performance indicators for consumer satisfaction are done, inclusive of agreed service levels, exceptional requirements and productivity.
Demonstrates willingness and cooperation in getting to know new initiatives and methodologies that add value to the overall overall performance.
Performs any additional obligations as counseled by using the Line Manager/Supervisor.
Qualifications (Academic, training, languages)
High School/Diploma or equivalent.
Capable of using era structures and equipment consisting of Microsoft Office.
Good in English & Urdu Languages.
No hearing or articulatory troubles.
Work Experience
No previous enjoy is needed for this position; any enjoy might be dealt with as an advantage.
Capability of understanding marketplace traits and channeling them main to powerful purchaser care solutions
Possesses effective communique talents that enable him/her make use of in constructing income and advertising and marketing techniques.
Capable of knowledge customers’ issues and direct them within the proper channel.
Ability to paintings for long hours and under strain.
Capable of identifying troubles and right now reacting to conditions of different nature together with irritated customers, lawsuits and unique requests.
Demonstrates the capacity to contribute and efficaciously supply towards enterprise strategy and set KPIs.