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Catering Supervisor - Fly Jinnah - Karachi
Fly Jinnah
Karachi
Date: 18-Apr-2022
Company: Fly Jinnah
Location: Karachi, PK
Country: PK
Job Purpose
To assist in establishing and imposing the in-flight catering offerings standards and delivery throughout the complete network with attention on protection and consumer pride and in line with the Airline standards. To ensure that the supply and transport of the in-flight catering services, products, SLAs, and methods is in step with accepted standards with awareness on quality, shipping, practicality, compliance, performance, and fee-effectiveness.
Key Result Responsibilities
Assists the Line Manager in establishing, enforcing and monitoring the inflight Catering Services requirements, rules and strategies to ensure standardization of the first-class and shipping across the whole community. Ensures that suitable controls and techniques are in vicinity to fulfill the requirements of customs authorities.
Carries out random exams to evaluate the inflight catering standards, excellent, and provision, this includes catering service delivery, merchandise, equipment (trolleys, trays, catering packaging, and many others.).
Flies in the ability of (Observer) to screen the carrier standards and to attain passenger remarks regarding the meals menu and on-board offerings.
Seeks methods of maximizing the on-board sales and enhancing the consumer delight and/or controlling and reducing the expenses of in-flight catering offerings with out compromising on the pleasant.
Utilizes to be had statistics and direct Cabin Crew feedback and reviews to review and audit the catering and responsibility-loose income in step with bookings and inventory degree, and to make certain spark off and accurate manipulate over the compatibility of choices/income with the generated revenue.
Achieves a fee-green stability between stores taken on-board for in-flight offerings i.E. Duty-unfastened, meals & drinks, etc. Taking into full account the desires and comfort of the passengers. Carries out catering system inventory on monthly foundation to discover any shortfall.
Maintains an extremely good operating courting with Cabin Crew, Flight Operations, and external service carriers. Partners with the respective Stakeholders to resolve issues associated with customer service, meals, or merchandise supplied aiming for reinforcing the clients’ revel in and maximizing revenue.
Quality tests on on-board F&B supplied to make certain agreed requirements are met and holds assembly with caterers to comply with up on meal troubles. Liaises and follows up on cabin team record concerning the catering and obligation-loose problems.
Identifies sources for consumer remarks/complaints, collates records on the service standards, analyses to advise alternative offerings and ensures ensuing ‘classes learnt’ are integrated into future for in-flight provider provision.
Initiates/attends department and/or move-practical meetings to cope with new tasks, enhancements, and raise any catering worries associated with the inflight offerings. Follows up on consequences and implements corrective measures needed.
Ensures Quality Assurance and internal/outside audit necessities are correctly managed; audits invoices, cash/CC receipts, sales reports, clients’ feedback to display and compare the on-board sales and merchandise; reviews any discrepancies, shortages and non-conformity with requirements.
Partners with the Line Manager to screen the compliance of SLAs (catering & in-flight products) with agreed phrases.
Liaises with the engineering maintenance department for any damaged catering system to make certain well timed and right restore and delivery.
Provides accurate, complete reporting to management as and while needed.
Performs any additional responsibilities as advised with the aid of the road supervisor.
Key Result Responsibilities - Continued
Qualifications (Academic, education, languages)
Diploma/Higher Secondary Certificate is appropriate for this role if blended with the important feature-related enjoy; a Bachelor Degree in Travel/ Tourism/ Hotel/ Management or any related circulate is preferred.
Cost Control, Compliance, Budgeting and Quality Assurance certificate and trainings are an introduced fee.
Proficient in Microsoft Office, Advanced Excel is crucial.
Good verbal and written commnication talents in English and other favored languages
Work Experience
Minimum 2 years revel in in a comparable capacity in an Airline or Hospitality Sector with sensible knowlegde of meals handling standards, hygiene, catering accounting, supervisory and administrative capabilities.
Experienced in drafting and negotiating contracts and carrier degree agreements SLAs; designing/ implementing policies, tactics, manuals in line with standards and rules.
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